Guest Experience

13 hours ago

Townsville, Queensland, Australia Ingenia Communities Full time

About the Location Enjoy a true tropical experience in amongst palm trees and lush gardens at BIG4 Ingenia Holidays Townsville
Located only 10 minutes from the airport and 20 minutes from Townsville CBD, the park's great location is coupled with a great range of accommodation options, with a choice between cabins, villas, caravan or camping sites.
About the Position We are looking for a Guest Experience Officer to join our Holiday Park team.
This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities.
Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park.
Direct guest check in and check out and attend to general receptionist duties following correct procedures.
Ensure high level of customer service is maintained at all times.
Contact housekeeping or maintenance staff when residents/guests report problems.
About You Exceptional customer service skills.
Previous experience in a similar role / industry.
Computer literate using Microsoft Suite and booking software.
Passionate about the tourism industry with a strong sales ability.
Team player, strong attention to detail and well organised worker.
Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now
We look forward to receiving your application.
Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.

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