Chief Digital Customer Experience Optimizer

1 week ago

Sydney, New South Wales, Australia beBeeInsights Full time $100,000 - $150,000

**Digital Insights and Optimization Lead Role**

We are seeking an experienced Digital Insights and Optimization professional to join our team. This key role requires collaboration with various teams to leverage insights for optimizing the website and app experience.

The successful candidate will have a proven ability to identify and deliver customer experience (CX) improvements that drive commercial outcomes.

Key Responsibilities:

  • Cross-Functional Collaboration: Work closely with multiple teams to leverage insights for optimizing the website and app experience.
  • Data Analysis and Opportunity Identification: Proactively analyze data to uncover opportunities to enhance web/app conversions, revenue, and engagement across different channels and customer segments.
  • Experimentation and Optimization: Lead experimentation efforts, collaborating with relevant teams to test and implement optimization strategies that drive business goals.
  • Data Integrity and Tool Management: Ensure robust data collection through effective tag management and collaborate with the data implementation team to address any issues.

Required Skills and Qualifications:

  • Proven ability to identify and deliver CX improvements that drive commercial outcomes.
  • Proficient with the Google stack, in particular Google Analytics 4 and Google Tag Manager.
  • Proficient in data query and manipulation (e.g., SQL).
  • Solid knowledge of Cloud Platform (GCP).

Benefits:

  • Work from anywhere policy.
  • Team discounts.
  • Reward program celebrating purpose-driven work.

About Us:

We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We provide equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

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