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Service Department Leader
2 weeks ago
A senior leadership role is available for an exceptional individual to oversee the service department. The successful candidate will possess strong communication skills, excellent time management, and a deep understanding of customer needs.
About the Role- Develops, communicates, enforces, and monitors effective service department processes to ensure internal and external customer satisfaction.
- Creates annual goals and objectives in alignment with the organization's financial and operational targets.
- Submits all warranty and product improvement program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge.
- Reviews work orders for completeness and accuracy prior to billing.
- E nsures all tools, equipment, and vehicles are in good working order.
- Manages recruiting, staffing, and employee development activities for employees reporting to this position.
- Solid mechanical knowledge.
- Operations experience would be beneficial.
- People leadership experience would be beneficial.
- Motivated to provide a clean, safe, and efficient service department.
- Leadership opportunity.
- Chance to drive growth and success.
- Ongoing training and development.
- Great work environment.
- Career advancement opportunities.
- Employee assistance program.
- Vehicle, laptop, and phone provided.
- Competitive salary with monthly and yearly bonuses.
