Lead Service Centre Manager for Access Canberra

1 day ago

Canberra, ACT, Australia ACT Government Full time

About the Role


Access Canberra is seeking a highly skilled leader to fill the position of Service Centre Manager.


This role will involve leading and motivating a dedicated team to deliver exceptional customer service and information in a superior environment.


As a leader in the Access Canberra team, you will be responsible for fostering a collaborative and inclusive workplace culture.


Key responsibilities will include:



  • Developing and implementing strategies to improve customer service and experience;
  • Liaising with customers, colleagues, and stakeholders across Access Canberra and other parts of the ACT Government;
  • Motivating and leading a high-performing team to achieve outstanding results;


Access Canberra is committed to creating an inclusive workplace and welcomes applicants from diverse backgrounds.


Selection Criteria


Selection for this role may be based on application and referee report only.


A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

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