Service Delivery Expert

7 days ago


Canberra, ACT, Australia ACT Government Full time

About the Role

Access Canberra is seeking a skilled leader to become our next Service Centre Manager. This role offers an exceptional opportunity for a “people person” with excellent communication and relationship building skills to lead a dedicated team delivering information and services in a superior customer environment.

About You

We are looking for a creative problem solver who can work collaboratively to achieve outcomes, prioritizing the needs of customers and colleagues alike. As a Service Centre Manager, you will be responsible for motivating and guiding your team to provide outstanding service while embodying the values of innovation, teamwork, and community focus.

What We Offer

The ACT Government supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, we encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, and those who identify as LGBTIQ+.

Key Responsibilities

  • Lead and motivate a busy dedicated team to deliver exceptional customer service
  • Liaise effectively with customers and colleagues across Access Canberra and other parts of the ACT Government
  • Prioritize and manage multiple tasks and projects simultaneously, ensuring timely completion and quality results
  • Develop and maintain strong relationships with stakeholders to promote effective communication and collaboration

Selection Criteria

Applications may be shortlisted based on application and referee reports only. A Merit Pool will be established from this selection process and used to fill vacancies over the next 12 months.

Salary Estimate

This role attracts a salary in the range of $120,000 to $150,000 per annum, commensurate with experience and qualifications.



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