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Senior Restaurant Operations Coordinator
2 weeks ago
Key Responsibilities of a Restaurant Operations Manager
">- Ensure impeccable presentation, lighting, music, cleanliness, table presentation, and staff uniform standards during venue openings and closings.
- Lead customer complaint resolution and enhance the guests' in-store experience by executing checks on staff's table maintenance to uphold Light Years service standards.
- Continuously educate staff on wine service and basic wine knowledge.
- Guarantee all staff members are trained in compliance with the Light Years food safety program, maintaining high hygiene standards within the restaurant.
- Assist Venue Managers in conducting training for junior and casual staff members in FOH responsibilities.
- Participate in weekly meetings with Venue Managers to discuss team feedback and development.
- Advise Venue Managers about changes to the roster and rosters needs for specific days such as public holidays or events.
- Develop a comprehensive understanding of the reservations system and bookings.
- Complete evening reconciliation in the venue and submit the Daily EOSR to all Owners, Ops Managers, Venue Managers, and Accounting team.
- Ensure timely distribution of the EOSR to all key parties, detailing day sales, labour, incidents, and maintenance requirements.
- Keep records of broken items or items in need of repair within the venue, promptly notifying Venue Managers.
- Regularly review and maintain the Light Years opening and closing checklists, ensuring they are constantly updated, displayed, and checked off.
- Participate in weekly deep cleaning of both the FOH and BOH areas as outlined by Venue Managers.
