Senior Restaurant Operations Manager

2 weeks ago

Newcastle, New South Wales, Australia beBeeAccount Full time $60,000 - $65,000

We are a rapidly growing business in the food industry.

Job Description

This role involves splitting Early Life Account Management & On-boarding into 2 distinct roles. The new hire will be responsible for on-boarding while existing employees maintain account management.

  • Oversee all aspects of the account / restaurant on-boarding pipeline and identify processing gaps and delays.
  • Manage databases to ensure data is up to date and accurately depicts current pipeline activity.
  • Contact restaurants prior to, and during on-boarding to build brand rapport and assist with any queries.
  • Facilitate the collection and entry of data such as menus, operational details, forms and reports required for new account set up.
  • Assist with on-boarding related administration, reporting and process implementation for our restaurant partners.
  • Monitor hardware dispatch to restaurants, along with installation time frames to ensure this on-boarding stage is operating in a timely and efficient manner.
  • Arrange various on-boarding functions as needed such as POS and menu integration for new restaurant sites and coordinating CRM requirements.
  • Coordinate and/or assist with technical training and support for clients, when required, as part of the on-boarding process.
  • Liaise and collaborate with local, global and cross functional department teams to assist in conducting and improving both the client on-boarding and sales experience.

The successful candidate will have strong communication skills, be able to work independently and as part of a team, and possess excellent organisational and administrative abilities.

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