Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeRetailer Part time $55,000 - $79,000
Job Overview

A global retail organisation is seeking a highly skilled professional to deliver exceptional customer experiences and drive commercial success.

The ideal candidate will possess excellent communication skills, the ability to operate effectively in a customer service environment, and demonstrate effective selling skills to drive business outcomes.

This part-time role offers a range of employee benefits, including a generous product discount allowance, paid volunteering allowance, and bonus opportunity based on personal and business performance.

We promote professional development, career growth, and employee wellbeing initiatives through our Aesop Foundation, volunteering, and matched giving programs.

Key Responsibilities:
  • Operate effectively in a customer service environment with a strong focus on delivering exceptional customer experiences.
  • Utilise effective selling skills to drive commercial outcomes and contribute to business success.
  • Participate in and contribute to a team, demonstrating a history of successful teamwork and collaboration.
  • Manage interpersonal relationships effectively, utilising empathy to create a positive and inclusive experience for all.
  • Demonstrate an open mindset and deep curiosity, seeking to understand others, listen without judgement, and act on diverse perspectives.
  • Apply strong problem-solving skills to resolve complex issues and provide effective solutions.
  • Possess a working knowledge of skin care and skin care industry (advantageous).
  • Knowledge of hair care, body care, fragrance, and home categories (advantageous).

Benefits: Generous product discount allowance, paid volunteering allowance, and bonus opportunity based on personal and business performance.

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