High-Performing Team Manager
1 week ago
We are seeking an experienced Team Leader to manage and guide a high-energy team within a specialist call centre that raises funds for charities. The successful candidate will be responsible for inspiring, coaching, and guiding their team to hit KPIs and SLAs, delivering outstanding results for meaningful causes.
The ideal candidate will have a strong track record of leadership, with the ability to build a positive, high-energy environment where people feel valued, supported, and excited to come to work.
Key Responsibilities:
- Inspire, coach, and guide your team to deliver outstanding results
- Build a positive, high-energy environment
- Monitor performance and implement strategies to improve efficiency and effectiveness
- Conduct 1:1s and performance reviews
- Handle escalations and provide real-time support
What We Offer:
- A supportive leadership team
- Training and guidance to help you succeed
- A prime CBD location with easy public transport access
- The chance to work for a market leader with a strong ethical compass
About You:
- You're a people-focused leader who thrives in a fast-paced, purpose-driven environment
- You know how to energise a team, bring out the best in individuals, and keep everyone focused on what really matters
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