Lead Guest Experience Specialist

14 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $55,000 - $78,500
Job Title

Guest Services Representative

Role Overview

We are seeking a Guest Services Representative to provide exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Main Responsibilities
  • Process all guest arrivals, departures, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Deliver consistent outstanding guest experiences in everything that you do.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
Necessary Qualifications
  • Have at least 2 years experience preferably within a high volume environment.
  • Opera experience preferred but not required.
  • Outstanding relationship building skills.
  • Excellent customer service experience.
  • Confidence and skills to upsell and promote our venues.
  • Passion for the Hospitality Industry.
  • Able to learn, think and grow and continue to evolve in your role.

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