Ticketing Operations Manager

5 days ago


Melbourne, Victoria, Australia Live Nation Full time

About Our Company

Live Nation Australia Venues is part of Live Nation Australasia, dedicated to delivering strategic leadership, innovation, growth, and efficient management of our venue portfolio.

The Position

This exciting opportunity has arisen for an experienced Event Coordinator to join our dynamic team at Festival Hall, one of Melbourne's premier music venues. As Event Coordinator, you will be responsible for supporting the management team across various aspects of venue operations.

Main Responsibilities

Events and Ticketing

  • Work closely with Ticketmaster to ensure seamless ticketing operations.
  • Support Event Managers in coordinating event staff, security, and services.
  • Prepare and distribute essential event documents to stakeholders.
  • Recruit, train, and manage Front of House casuals to deliver exceptional customer experiences.
  • Drive the effective operation of F&B and merchandise operations.
  • Coordinate events and functions as directed by Event Managers.
  • Develop and implement risk assessments for designated events.
  • Manage event records in our database system.
  • Provide cover for Event Managers during periods of leave.
  • Foster positive relationships with tour managers, promoters, and visiting touring group staff.

Marketing

  • Maintain the accuracy and relevance of the Festival Hall website.
  • Curate and schedule engaging content for social media platforms.
  • Liaise with internal teams and venue hirers to develop event marketing strategies.

About You

  • Demonstrate excellent communication, problem-solving, and organizational skills.
  • Possess a proven track record of delivering results in a fast-paced environment.
  • Showcase adaptability, resilience, and ability to thrive in a dynamic workplace.
  • Demonstrate proficiency in MS Office and strong IT skills.
  • Display confidence in leadership and mentoring others.
  • Able to work flexible hours, including nights, weekends, and public holidays as required.
  • Knowledge of ticketing systems and experience in event coordination are highly desirable.

Perks

  • Thriving music-focused work environment encouraging collaboration and creativity.
  • Opportunities for professional growth, career advancement, and continuous learning.
  • Access to exclusive concerts, events, and entertainment perks.
  • Inclusive workplace culture embracing diversity, equity, and every individual's voice.
  • Comprehensive benefits package including health insurance, wellness programs, and mental health support.


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