Ticketing Operations Lead

5 days ago


Melbourne, Victoria, Australia Aaron Sansoni Group Full time
Key Responsibilities

The Event Success Manager will be responsible for:

  • Managing event ticketing operations, allocations, tracking, and reporting.
  • Providing exceptional customer service through the customer service inbox, live chat, and SMS communications.
  • Leading a team of Virtual Assistants (VAs) in event confirmation calls and follow-ups.
  • Working closely with the sales team to onboard ticket purchases and support marketing efforts.
  • Maintaining CRM records, tracking attendance, and identifying trends.


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