Service Excellence Coordinator

2 days ago

Blacktown City Council, Australia beBeeTransportation Full time $57,162 - $83,541

Transforming the transportation landscape is an exciting challenge. Volvo Group is at the forefront of shaping sustainable solutions for the future. If you're passionate about making a difference and working with cutting-edge technologies, we may have the perfect opportunity for you.

This role will be part of our Commercial Vehicle Distribution and Servicing Centre, where you'll play a key role in delivering exceptional customer service and supporting the success of our dealerships.

Your day-to-day responsibilities will include:

  1. Scheduling service appointments and coordinating service work schedules
  2. Providing excellent customer service via phone, email, or in-person interactions
  3. Ensuring customers sign repair orders to authorize repairs
  4. Verifying that Volvo Technicians complete repair order information to the required standard
  5. Completing customer invoicing, warranty invoicing, and internal invoicing
  6. Raising purchase orders and collaborating with subcontractors
  7. Liaising with customers regarding job status updates, variances to quoted pricing, and credit limits
  8. Presenting vehicles back to customers in satisfactory condition and explaining all repairs

You will work closely with a team of experienced professionals, including Mechanics, Auto-Electricians, Trades Assistants, Apprentices, and Costing Clerks. Our team prides itself on running a high-quality, efficient operation in a supportive team environment.

We're looking for individuals who possess:

  • Experience in a similar Service-focused role, preferably in the truck industry; however, related experience in administration, invoicing, warranty, or technical backgrounds is also valuable
  • A strong passion for providing excellent customer service
  • A solid understanding of data entry systems, Word, and Excel
  • Strong organizational skills and the ability to think critically
  • An HR license (or willingness to obtain one)

We offer a competitive package of benefits and rewards, including:

  • Monthly bonuses through our Retail Incentive Program
  • A clean workshop environment with excellent employee facilities
  • A full-time, permanent contract
  • A generous parental leave program
  • Access to our Employee Assistance Program for yourself and your family

If you're eager to take your career to the next level and join a dynamic, efficiently run workshop, we encourage you to apply.

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