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Client Delivery Lead

2 months ago

Melbourne, Victoria, Australia UiPath Full time

Job Summary

UiPath is seeking a highly motivated and experienced professional to guide our customers through their post-sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

Key Responsibilities

  • Post-Sales Strategy: Develop and execute customer adoption strategies, building and maintaining comprehensive value delivery plans to achieve stated objectives.
  • Post-Sales Account Management: Own, lead, and orchestrate end-to-end adoption delivery, from planning to realization, coordinating across internal and external workstreams to ensure timely and successful implementation of automation solutions.
  • Value Fluency & Management: Understand and advise customers on how to define, deliver, and realize value that aligns with their stated objectives.
  • Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, ensuring adherence to success milestones.
  • Client Engagement: Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
  • Executive Client Relationship Management: Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
  • Operational & Technical Expertise: Possess an understanding of automation technologies and operational, technical, and change management best practices required to execute successfully and drive transformation.
  • Innovation and Thought Leadership: Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
  • Team Collaboration: Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
  • Issue Resolution: Work closely with clients and internal teams to develop effective solutions to problems.

Requirements

  • 5+ years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
  • Experience with professional services and attach motions for support/services.
  • Experience in a high-growth technology company, preferably in the SaaS or RPA space.
  • Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Data-driven mindset, with the ability to use data to make informed decisions and drive results.
  • Strategic thinking and the ability to develop and execute customer success strategies.
  • Bachelor's degree in business, technology, or a related field (MBA preferred).