Administrative Support Specialist

2 weeks ago

Kiama, Australia beBeeReception Full time $40,000 - $60,000
Medical Receptionist Job Description

The Medical Receptionist will be responsible for providing exceptional patient service, answering questions, and handling administrative tasks at the front desk of a medical clinic.

  • Primary Duties:
  • Greet and check in patients
  • Answer questions and respond to patient inquiries
  • Collect patient co-pays and process paperwork
  • Schedule appointments and maintain accurate records
  • Keep the reception area clean and organized

Key Responsibilities:

  • Open and close the clinic according to established procedures
  • Provide professional and courteous customer service
  • Manage medical records confidentially and efficiently
  • Process patient payments accurately
  • Invoice Medicare, Private Health Funds, TAC, Workcover
  • Maintain knowledge of the MBS schedule and correct billing procedures
  • Deal with referring doctors, hospital staff, pharmacists, etc. courteously and helpfully
  • Attend to patient enquiries
  • Check and handle internal emails
  • Fill in the roster when staff is away on holidays or sick leave
  • Maintain the reception waiting area and consulting rooms tidy
  • Ensure the accurate storage and retrieval of patient and practice records
  • At all times maintain confidentiality of patient personal and financial information
  • Complete recalls and support day-to-day operations
  • Display exceptional customer service and teamwork skills

Requirements:

  • Demonstrated ability to work in a team environment
  • Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
  • Strong organisational and problem-solving skills
  • Ability to work in a fast-paced environment with multitasking
  • Excellent communication skills both verbally and in writing
  • Commitment to quality patient service
  • Minimum 1 year experience as a Medical Receptionist in a medical practice

Additional Requirements:

  • Current Police Check
  • Current Working with Children clearance
  • Current First Aid/CPR certificate
  • Immunisation Record
  • Driving Licence/Photo ID

How to Apply:

If you are passionate about delivering exceptional patient care, please submit your application.

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