Healthcare Administrator

We are seeking a highly organized and friendly Medical Front Desk Professional to join our healthcare team. In this role, you will work at the front desk, assisting patients, answering questions, collecting payments, processing paperwork, and scheduling appointments.

• Manage the clinic's operations by opening and closing according to set procedures
• Ensure a positive patient experience through professional and courteous interactions
• Coordinate appointments for patients and manage medical records efficiently and confidentially
• Process patient payments accurately via cash, Eftpos, or direct bill transactions
• Invoice Medicare, Private Health Funds, TAC, Workcover, and ensure correct billing procedures
• Communicate effectively with referring doctors, hospital staff, pharmacists, and other healthcare professionals
• Respond to patient inquiries and provide accurate information
• Handle internal emails and maintain a tidy reception area
• Fill in rosters when staff is away, on holidays, or sick leave
• Maintain accurate storage and retrieval of patient and practice records
• Ensure confidentiality of patient personal and financial information
• Support day-to-day operations of the medical centre
• Provide exceptional customer service and teamwork skills

• Excellent communication and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Knowledge of MBS schedule and correct billing procedures
• Confidentiality and discretion when handling patient information
• Teamwork and adaptability in a fast-paced environment

• A dynamic and supportive work environment
• Opportunities for growth and development
• Competitive compensation and benefits package