Local Host

3 weeks ago

Sydney, New South Wales, Australia Veriu Group Full time

We are Veriu Group, a leading Australian-owned hotel operator with a passion for connecting travellers to the local authenticity of a location. Our brands, Punthill Apartment Hotels and Veriu Hotels & Suites, operate 25 hotels across Australia and have over 35 years of brand history.

As a Local Host, you will be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. Your role will involve providing a high level of guest services at all touchpoints, including check-in, check-out, and during their stay.

You will be responsible for providing creative resolutions to complaints and problems, being a true host and location connection for our guests, and responding to emergency situations in a safe and professional manner.

We are looking for someone who is adaptable, enjoys variety, and operates with an ownership mindset. You will have the opportunity to work at a variety of shifts throughout the week, including weekends and public holidays on rotation with other team members.

As a Local Host, you will be empowered to make decisions, feel supported, and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Benefits include national career growth opportunities, accelerated development in a variety of hotel management or corporate areas, comprehensive onboarding & ongoing support, and the chance to join our Fast-Track Hotel Management Development program.

About You

We are looking for someone who has approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate. You will also need to be able to work as a team & also independently, and have experience in a customer service role.

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