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Field Technical Efficiency Expert
2 weeks ago
This role is responsible for leading the Services business efforts in field and technical efficiency. The incumbent will be responsible for minimizing customer events at each site through constant analysis and field interventions to rectify ongoing challenges.
Key Responsibilities:- Develop and communicate best practice comparisons between regions to encourage a standardized approach to field efficiency.
- Create data-driven business cases to ensure alignment and success around required optimizations, OT, IB growth, and third-party costs.
- Use Set up and implement regular and ad hoc reports to track results or identify improvement opportunities.
- Leverage the use of Power BI as the GE Healthcare business insights tool, providing visibility to key business metrics, and guidance on areas for improvement.
- Bachelor's degree or equivalent with 10 years Technical, Commercial or Operational Leadership experience in the technical, healthcare or business environment or equivalent.
- Minimum 5 years' experience leading multi-functional teams is a broad geographic area.
- Experience leading a highly specialised technical team across diverse geographies such as Australia and New Zealand.
- Strong leadership and stakeholder management skills, with the ability to inspire and drive change in a fast-paced environment.
- Minimum 5 years experience in a complex, high volume and fast paced customer service environment.
- Demonstrated record of driving transformation and operational excellence.
- Advanced proficiency in service CRM and asset maintenance planning tools, with experience in leveraging AI and data analytics for decision-making.
- Experienced people leader, with a successful record of developing people and teams.
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions.
- Team oriented with a customer satisfaction and employee experience mindset.
- Willingness to be flexible/adapt to changing work environments.
- Thrive in a fast-paced, dynamic business environment.
- Demonstrate behaviours including empathy, humility, integrity, and resilience.