Customer Experience Manager
2 weeks ago
We are seeking an experienced Customer Lifecycle Manager to join our dynamic team. This role will involve mapping customer journeys, developing automated communication strategies, and optimising cross-channel experiences.
The ideal candidate will have strong analytical skills, a deep understanding of trigger marketing and customer segmentation, and experience with Google Analytics. They will be a natural problem-solver, data whiz, and excellent communicator.
- Mapping customer journeys and identifying prioritisation strategies
- Developing and implementing automated communication funnels
- Optimising cross-channel experiences through customer feedback, analytics, and insights
You'll be responsible for delivering results in a fast-paced environment, adapting to changing priorities, and evolving your skills to meet business needs.
About the JobThis is a key role within our organisation, working closely with our Marketing Automation specialists to drive customer engagement and retention. You'll work across multiple projects and challenges every day, making a real impact on our customers' experiences.
What We OfferWe offer a dynamic workplace with opportunities for growth and development, flexible working arrangements, and a focus on innovation and animal welfare.
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