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IT Help Desk Specialist

2 weeks ago

Melbourne, Victoria, Australia Axon Full time

Key Responsibilities

The ideal candidate will have excellent customer service skills, with a strong ability to communicate complex technical information to non-technical stakeholders. Experience in working in a remote environment is highly desirable, as is proficiency in Microsoft Office and Google Suite tools.

Responsibilities:
  1. Resolve technical issues related to AXON Hardware and Software products, working closely with customers to understand their needs and provide effective solutions.
  2. Maintain accurate records of customer interactions, including bug reports, trends, and other relevant data.
  3. Stay up-to-date with the latest developments in software and hardware technology, ensuring that your knowledge remains current and aligned with industry standards.
  4. Collaborate with cross-functional teams to resolve complex technical issues, identify opportunities for process improvement, and implement change.

Requirements:

  • Australian citizenship is required for this role due to government security clearance requirements.
  • A minimum of 2+ years of experience in technical support, preferably in supporting software, hardware, web-based solutions or equivalent bachelor's degree.
  • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts at a level suitable for clients with varying levels of IT knowledge.
  • Strong comprehension of internet networking and routing, as well as proficiency in Windows operating systems, mobile devices, and cloud-based solutions.
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred, but not essential.
  • Strong analytical/troubleshooting skills, with the ability to work independently and proactively seek out team needs and solutions.