High-Tech Infrastructure Specialist

1 week ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $118,064 - $126,071

Job Title: Senior Systems Administrator

Job Description

The successful candidate will be a senior technical resource as part of a team responsible for coordinating and providing operational third tier IT infrastructure maintenance and support.

  • Provide feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
  • Undertake change management activities associated with infrastructure provisioning.
  • Analyse, advise, recommend and plan maintenance upgrades or enhancements requests for the Departmental IT infrastructure. (SFIA: ITOP 4).
  • Research problems and resolve issues to ensure reliable and available services.
  • Provide third level support and maintenance of the Departmental IT infrastructure.
  • Understand client's business drivers and contribute to client relationships by assisting in the performance analysis of client's infrastructure environments and making recommendations for improvement.
  • Undertake the development and maintenance of procedures and guidelines to ensure continuous improvement of ITS operations.
  • Participate in the development, design, implementation and evaluation of whole of Government IT related initiatives.
  • Provide and maintain timely, client focused network, problem and service management for IT services and facilities.
  • Provide mentoring and support to more junior engineers and support technicians in the appropriate use and support of technologies.
Key Responsibilities:
  • Third level support and maintenance of the Departmental IT infrastructure.
  • Analysis, advice, recommendation, and planning of maintenance upgrades or enhancements for the Departmental IT infrastructure.
  • Development and maintenance of procedures and guidelines to improve ITS operations.
Requirements

To be successful in this role you will have:

  • A strong understanding of IT systems and infrastructure.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
About Us

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