Tech Support Specialist

2 days ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $55,000 - $74,000

Job Overview

We are seeking an experienced Junior Desktop and Network Support Specialist for a part-time role. As a vital member of our support team, you will be responsible for ensuring seamless IT operations by providing exceptional desktop and network support to drive business success.

Key Responsibilities:

  • Provide first-level technical support to desktop users and ensure effective troubleshooting of issues promptly to minimize downtime.
  • Assist in the management and maintenance of network infrastructure to guarantee continuity and scalability.
  • Utilize remote desktop software to resolve incidents efficiently and enhance user experience through proactive issue resolution.
  • Manage user accounts and security settings via Active Directory, maintaining enterprise security standards and compliance.
  • Perform regular maintenance and repair of hardware, ensuring readiness and functionality to support business operations.
  • Administer Microsoft 365 tools and services, ensuring user access and productivity to meet business needs.
  • Employ SCCM for managing software distribution, patch management, and desktop configurations to optimize system performance.

Required Skills:

  • Excellent troubleshooting skills for Windows OS with attention to detail.
  • Experience in Active Directory management and remote desktop software like TeamViewer.
  • Proficiency in Microsoft 365 administration and network configuration and diagnostics.
  • Competence in hardware repair and maintenance, as well as SCCM deployment and management.

About the Opportunity:

This is a dynamic IT environment with opportunities for growth and development, enabling you to build your skills and expertise in tech support and infrastructure management.

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