Client Success Manager

4 weeks ago


Sydney, New South Wales, Australia Gough Recruitment AU Full time
About the Role

We are seeking a highly skilled Client Success Manager to join our team at Gough Recruitment AU. As a key member of our sales team, you will be responsible for championing new business, estimating, operational excellence, and client satisfaction.

Key Responsibilities
  • Undertake and prepare quotes based on approved designs.
  • Ensure tenders are accurate, cost competitive, practical, and comply with the regulator and company standards.
  • Understand market trends and manage the CRM.
  • Nurture relationships with clients throughout the construction phase, including progress updates and ensuring their satisfaction.
  • Post-construction, maintain relationships with clients and conduct regular check-ins to ensure their continued satisfaction.
  • Drive customer experience strategies and integrate insights from other leaders to cultivate customer loyalty.
Requirements
  • 3-5 years of experience in a new business or account management position.
  • Ability to estimate and prepare quotes.
  • Experience in a similar role within a construction company.
  • Collaborative spirit with strong communication skills and attention to detail.
  • Proactive problem-solving skills with strong project management abilities.
What We Offer

As a Client Success Manager at Gough Recruitment AU, you will have the opportunity to work with a high-performing team, grow and develop your sales skills, and blend your construction knowledge with sales experience in a dynamic environment.

We offer uncapped commission and a supportive team environment that fosters growth and development.



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