Customer Journey Director

1 week ago

Melbourne, Victoria, Australia beBeeStrategic Full time $100,000 - $140,000

About the role

Job Overview:

We are seeking a strategic leader to drive the vision and roadmap for key customer lifecycle journeys across multiple products, portfolios, and channels.

Main Responsibilities:

  • Develop and execute the strategic vision and roadmap for the Value Stream.
  • Cross-functional leadership to inspire squads to achieve their shared mission.
  • Drive cross-skilling across the Value Stream to deliver great customer outcomes.
  • Define and measure success outcomes/metrics.
  • Commercial accountability for delivering on clearly defined objectives.
  • Stakeholder ownership & engagement - aligning work delivery with stakeholders & educating others.
  • Connecting the bank / functional knowledge and domain expertise to influence across the bank to deliver outcomes.
  • Work prioritisation across value streams.
  • Driving culture and engagement across the organisation (ANZ wide) for respective Value Stream.
  • Strong awareness of market trends and data insights.
  • Bring thought leadership, leading market best practice relevant to their Value Stream mission to innovate and drive outcomes.
  • End to End ownership of the Product Area.
  • Define the product area work, including dependencies across product areas and other squads/tribes.
  • Break down the work into Features, and manage the Value Stream Backlog of work with your Product Owners, including capacity to deliver.
  • Ensure delivery of agreed Features, proactively allocating work across the Squads and managing risks and dependencies across the Area.
  • Create a safe environment where people are engaged in the work, motivated to deliver and feel part of a highly effective team -where it is safe to take up your role and raise concerns.
  • Execution of the Value Stream Strategy.
  • Co-develop your product area strategic roadmap with the Tribe Lead, Product Owners and business partners and refine the mission as required.
  • Work with your Product Owners to break down prioritize and sequence the work.
  • Unify the Product Owners and squads to support the mission and its delivery.
  • Work with the Product Owners to re-prioritise or re-sequence any work that is not complete.
  • Share progress with the wider organization.
  • Remove roadblocks and manage alignment and interdependencies with other product areas or squads.
  • Develop Expertise across your Area.
  • Has a vision for the expertise of the Value Stream and monitors and drives capability development.
  • Contributes expertise to support the realisation of Value Stream and tribe missions.
  • Pushes the boundaries of expertise to innovate, test and learn and experiment.
  • Continuously develops expertise and stays up-to-date with emerging trends, practices and information in area of expertise and more broadly.
  • Works with Tribe Lead to understand and plan for workforce capability needs, current and future.

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