Expert Account Manager

4 weeks ago

Melbourne, Victoria, Australia CreditorWatch Full time

As a commercial credit reporting leader, CreditorWatch empowers Australian businesses to trade confidently with their customers. We are seeking an experienced Account Manager to join our team in Melbourne CBD.

About the Role

This is a full-time opportunity offering hybrid working conditions, where you will be responsible for managing a portfolio of approximately 120 corporate clients within the VIC region. Your primary goal will be to up and cross-sell existing and new products, provide training and support, and maintain regular contact with clients.

You will be a true brand ambassador, demonstrating how CreditorWatch can continue to add value to our accounts through a creative and strategic approach. This role reports directly to the Sales Manager – Account Management.

Your responsibilities include:

  • New Business Opportunities: Identify, negotiate, and close new business opportunities within an existing portfolio of customers to drive net growth of your customer portfolio.
  • Customer Relationships: Cultivate and maintain strong relationships with customers, understanding their needs and goals to provide tailored solutions.
  • Customer Support: Respond to customers' needs and requirements in a timely fashion.
  • Product Knowledge: Maintain correct and updated knowledge of company products and services.
  • Issue Resolution: Resolve complaints and prevent additional issues by improving process.
  • Industry Trends: Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
About You

To succeed in this role, you will have at least 3 years of experience in account management, preferably in SaaS. You will be nurturing in your approach, with excellent problem-solving, active listening, and communication skills. Passion for CreditorWatch's mission and values will set you apart.

We offer a competitive salary range of $80,000 - $100,000 per annum, depending on experience, plus benefits including:

  • Fitness First Platinum Gym Membership: Keep Active and stay fit.
  • Daily Fuel: Enjoy barista-made coffee, breakfast, snacks, lunches, and drinks on us.
  • Wellness Days: Receive an additional day off each month to pursue physical activities, cultivate mental wellbeing, or support your community.
  • Monthly Massages: Relax with in-house massages to soothe sore spots and tight knots.
  • Bonus Shares: Participate in performance-based bonuses and our Employee Share Scheme.
  • Fun Activities: Engage in monthly team-building activities, such as pasta-making, sailing classes, touch footy, winery tours, go-karting, or relaxing on our company boat.
  • Legal Services: Access free legal services for conveyancing, property advice, wills, trusts, powers of attorney, and more.

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