Front Desk Ambassador

2 weeks ago


NewcastleMaitland, Australia beBeeFrontOffice Full time $45,000 - $55,000
Guest Service Agent Role

We are seeking a dedicated and friendly individual to join our Front Office team as a Guest Service Agent. As the face of the hotel, you will be responsible for ensuring our guests have an exceptional stay with us.

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Key Responsibilities:

  • Provide warm welcomes to guests and respond to their needs in a timely manner.
  • Manage and receive payments for guest bookings, and resolve any issues that may arise.
  • Ensure seamless check-in and check-out processes for our guests.
  • Anticipate and meet the needs of our guests, providing tailored recommendations and assistance as required.

Requirements:

  • Previous experience in a Front Office position or with similar software is highly regarded.
  • Excellent communication skills, with the ability to interact with guests from diverse backgrounds.
  • Problem-solving skills, with the ability to turn issues into opportunities.
  • Fluency in the local language is preferred but not essential.
  • Basic math skills and computer literacy.

Benefits:

  • A range of benefits that support your career development and wellbeing.
  • Duty meal provided on shift.
  • Uniform supplied.
  • Paid birthday leave.
  • Paid parental leave scheme.
  • Free onsite parking.
  • Staff Celebration Events.
  • Colleague discounts across our IHG Hotels worldwide.

What We Offer:

  • A collaborative environment where you can grow and make a difference.
  • Support for your wellbeing through our myWellbeing framework.


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