Settlements Team Manager

4 days ago

Brisbane, Queensland, Australia beBeeSettlementsTeamManager Full time $120,000 - $150,000
Job Title:
Settlements Team Manager
About the Role:
We are seeking an experienced Settlements Team Manager to lead a dedicated team of settlement specialists and deliver high levels of service to our stakeholders. As a key member of our leadership team, you will be responsible for maintaining service and cost-focused outcomes that drive business success.

Key Responsibilities:
  • Create an operational setting that drives growth and wealth creation opportunities.
  • Manage complexity by improving operating rhythms that intertwine people, process, and systems to deliver exceptional customer, employee, and business experiences.
  • Achieve execution excellence through disciplined execution, agility, and clear key performance indicators (KPIs).
  • Develop and foster new capabilities to create sustainable growth.
  • Engage team members by explaining our unique culture and linking individual actions to company success.
  • Elevate our aspirations culture by embedding our High Performance with High Integrity culture with absolute expectations on accountability and transparency.

People Leadership:
  • Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
  • Cultivate, train, and mentor direct reports using technical expertise to maximize savings.
  • Analyze and report on team and department results and trends.
  • Conduct regular, ad-hoc, and monthly performance reviews with direct reports to ensure ongoing alignment with goals and objectives.
  • Develop and implement processes to maximize savings potential and create fair outcomes for all stakeholders.
  • Provide technical claims advice and assistance to the team and across the business.

Requirements:
  • Strong settlements or insurance claims experience.
  • Well-developed negotiation, liability, and conflict resolution skills.
  • Demonstrated ability to lead, develop, and coach staff.
  • Well-developed and demonstrated understanding of legislative, regulatory, and compliance obligations to operate in the FSR environment.
  • Proven ability to provide data analysis with strong written and verbal communication skills.
  • Ability to maintain strong relationships with internal and external stakeholders.
  • Excellent customer service skills.
  • Demonstrated financial and KPI performance.

Benefits:
  • We recognize high performance and reward our people for their hard work through bonuses and other perks.
  • Work flexibility - with options to work from home two days per week.
  • Options for leave:
    • Life happens, so we have volunteer days, an additional paid 'ME' day, paid parental leave, and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us:
    • We have learning and professional development opportunities to suit everyone.
  • Give back:
    • Our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising, and donation opportunities for causes that you're passionate about.
  • Take care of yourself:
    • Your wellbeing is important to us, and our healthy mind and body hub, mental health support, and fitness discounts will help you be your best self.
  • Celebrate the wins:
    • We love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days, and annual celebrations.
  • Save money:
    • As well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers, and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us:
We are the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

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