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Marine Coatings Technical Service Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Service Representative to join our team at AkzoNobel Yacht Coatings. As a key member of our dynamic team, you will provide technical expertise and support to our sales team, customers, and stakeholders.
Key Responsibilities- Provide expert technical support and training to the Asia Pacific sales team and customers.
- Maintain the Coomera training centre and prepare/conduct training sessions.
- Conduct product evaluations and participate in new product launches.
- Assist the sales team, customers, and stakeholders in conducting paint defect analysis.
- Process colour sample requests and support the warehouse in providing precise colour matches and large volume paint mixes.
- Provide expert knowledge in complaint handling regarding products, performance, and application.
- Conduct AWLMIX audits in-house and at relevant distributors.
- Deliver periodical business reports/reviews and update CRM and Case Management systems with relevant information.
- Conduct new product demonstrations.
- Collaborate with Account Managers on calls to key existing and potential customers.
- Attend all relevant meetings and represent the Yacht business at boat shows and industry events.
- Actively contribute to the development and upskilling of the team.
- Proven experience in paint application in a marine, aerospace, automotive, or similar environment.
- Technical expertise in coating preparation, application techniques, paint defects, causes, and remedies.
- Problem-solving skills with a passion for continuous improvement and the ability to conduct root cause analysis on application/paint/preparation induced defects.
- Excellent communication and interpersonal skills to build strong relationships with internal and external stakeholders.
- Ability to thrive in a collaborative environment and work effectively both independently and as part of a team.
- Willingness and flexibility to travel interstate and internationally on short notice for customer visits and industry events.
- Career growth opportunities with training and development programs.
- A dynamic and inclusive company culture that values innovation and collaboration.
- Competitive salary and performance bonuses.
- Tools of the trade, including a fully maintained company vehicle, laptop, and mobile phone.
- Exclusive discounts on HP products, private health insurance, and car rentals.
