Customer Success Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeAdvisory Full time $100,000 - $140,000

Job Overview

As a customer success professional, you will be a trusted advisor for clients in the Asia-Pacific region. You will leverage deep technical expertise and strategic relationship management to drive adoption and long-term success of data security and governance solutions within complex enterprise environments.

  • Drive Customer Success: Lead the technical and business journey for clients, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from data governance solutions.
  • Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for clients navigating complex data security and governance challenges throughout their entire lifecycle.
  • Orchestrate Implementation Excellence: Guide clients through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.
  • Champion Customer Value: Proactively monitor client health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.
  • Influence Product Evolution: Serve as a critical feedback loop, translating client insights and experiences directly back to inform and shape future development priorities.

Required Skills and Qualifications:

  • Proven track record of driving customer success and adoption in complex enterprise environments
  • Deep technical expertise in data security and governance solutions
  • Strategic relationship management and advisory skills
  • Strong communication and stakeholder management skills

Benefits:

  • Opportunity to work with clients in the Asia-Pacific region
  • Chance to drive innovation and growth in the data security and governance space
  • Collaborative and dynamic work environment

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