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Incident Management Specialist
2 months ago
About the Role
This is a critical position within the Reliability & Security team at Myob, where you will play a vital role in supporting our client-facing products. As an Incident & Problem Manager, you will lead the management of incidents, communicate with senior management, and ensure effective processes and tools are in place.
Key Responsibilities
- Lead incident management and communicate with senior management
- Mentor developers to support cloud applications
- Provide regular updates to the business
- Foster collaborative relationships within the organization for successful client outcomes
Requirements
- Demonstrable experience in Incident Management or similar situational roles
- Experience in designing and implementing better ways of working and supporting tools to enact change throughout an organisation
- Able to work with technical and non-technical employees at all levels of the organisation
- Outstanding problem investigation skills, able to quickly bring together the right people to resolve incidents
- Leadership and drive, self-motivated, able to empower and lead others through trying situations
- A consultative approach to influence and gain adoption of your ideas and solutions
- Ability to decipher and communicate ambiguous technical concepts in an easy-to-understand format to peers and senior management
Our Culture & Benefits
At Myob, we value our team members and offer a range of benefits to support their wellbeing and career growth. These include a flexible work environment, financial assistance, access to best-in-class discounts and vouchers, and a strong focus on leaders creating a learning environment.
