Strategic Operations Manager
4 days ago
Overview of the Role
- The Team Leader plays a pivotal role in overseeing the day-to-day operations of the service centre, collaborating closely with the manager and specialist staff to ensure high-quality services are delivered.
Key Responsibilities:
- Demonstrate cultural capability and commitment to inclusivity, aligning with Human Rights Act 2019 and supporting departmental programs for Aboriginal and Torres Strait Islander peoples.
- Supervise staff in using evidence-based skills and processes to reduce re-offending, including case management framework and risk assessment tool.
- Allocate tasks, prioritize, and quality assure work according to departmental procedures and delegations.
- Stay updated on contemporary practices in working with young people who offend, participating in professional development and accreditation as required.
- Oversee suicide risk management and provide timely advice on complex matters.
- Collaborate with internal and external stakeholders on case-related matters and restorative justice processes.
- Assist in identifying trends, evaluating client outcomes, and ensuring coordinated service delivery.
- Provide recruitment, selection, professional development, and culturally appropriate supervision and leadership to staff.
- Maintain a departmental culture promoting sensitive communication with diverse cultures, including Aboriginal and Torres Strait Islander backgrounds.
This is an exciting opportunity to lead a multi-disciplinary team and contribute to reducing re-offending among young people.
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