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Optimizing System Uptime

3 weeks ago

Melbourne, Victoria, Australia beBeeReliability Full time $130,000 - $180,000
Senior Reliability Expert

We are seeking an experienced Senior Reliability Expert to join our team.

In this critical role, you will be responsible for leading the evolution of our infrastructure as we scale. You will work closely with our existing SRE and platform engineers to design resilient systems, automate deployment processes, and refine our approach to monitoring and incident response.

Your impact will shape the performance, uptime, and reliability of the platform powering millions of first interactions.

Key Responsibilities
  • Design, implement, and maintain robust infrastructure that scales with global usage
  • Define and track service level objectives, service level agreements, and error budgets and drive reliability improvements in partnership with product teams
  • Improve and extend our on-call practices, observability tooling, and incident response systems
  • Own our continuous integration/continuous deployment architecture and deployment pipelines, optimizing for speed, safety, and team autonomy
  • Lead cross-functional initiatives to eliminate bottlenecks and proactively identify systemic risks
  • Champion best practices across engineering for fault tolerance, security, and performance
Required Skills and Qualifications
  • 5+ years in a similar role with deep understanding of distributed systems
  • Proven ability to scale systems in production environments, including experience with high-availability architectures
  • Expertise in monitoring, logging, and alerting systems and a sharp eye for what matters
  • Strong experience with CI/CD systems, containerization, and cloud infrastructure (GCP and AWS preferred)
  • Familiarity with defining and managing service level objectives and service level agreements across complex systems
  • A collaborative, mentoring mindset — someone who thrives on unblocking and upskilling others
  • A strong sense of ownership and a bias toward continuous improvement
Benefits
  • Equity & ownership: We're building something massive, and we want you to share in the upside.
  • Competitive salary & growth path: As we grow, your role and compensation grow with it - no glass ceilings here.
  • Generous paid time off: We encourage everyone to take at least 20 days fully disconnect each year, with a flexible policy beyond that.
  • Inclusive parental leave policies to ensure you have the support you need for your family.
  • Free food: Enjoy daily breakfast and lunch, plus an always-stocked snack bar.