Field Service Engineer
4 weeks ago
Job Summary
We are seeking a skilled Field Service Engineer to join our team at GE Healthcare. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing electronic equipment in the Ultrasound and Patient Care Solutions modalities.
Key Responsibilities
- Install equipment in a high-quality, professional manner with strong attention to detail in accordance with company standards, compliance standards, and customer requirements.
- Perform preventative maintenance in accordance with company standards, compliance standards, and customer requirements.
- Make corrective repair calls in a timely manner, aligned with customer contract requirements, and repair the equipment in accordance with company standards and directives and customer requirements.
- Ensure timely completion of Field Modification Instructions (FMI's).
- Advise management when response time objectives cannot be met, i.e., if there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
- The Field Service Engineer retains ownership of the problem until it is resolved.
- The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.
- Keep management and commercial account managers fully aware of all developments in the installed base.
- Manage time appropriately based on job urgency, part availability, and customer expectations.
- Continuous learning mindset with the goal of proficiency in multiple modalities.
About You
You will be proud to represent GE Healthcare and be passionate about customer care. You have a natural curiosity and every interaction you have is to seek to understand. You want to know the why, and do this without judgment and keeping an open mind.
We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a self-starter and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer.
Qualifications and Experience
- Electronic/Electrical Engineering, Electronics Technician, or equivalent electrical trade.
- Experience working on Ultrasound and LCS Medical Equipment is preferred.
- The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI, and medical networks are preferred.
- Excellent verbal and written communication skills in the local language as well as good command of English.
- Ability to synthesize complex issues and communicate in simple messages.
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
- Excellent organizational and time management skills.
- The ability to travel across the Pacific Islands and NZ if required.
- Compliance with vaccination mandates is mandatory.
- A valid driver's license is a must.
Our Total Rewards
- Flexible working options and flexible hours.
- Competitive salary.
- 5 weeks leave (ask about 'take 5').
- Generous leave & family policies.
- Long-term career opportunities (locally and globally).
- Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping).
Women and indigenous candidates are strongly encouraged to apply.
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