Field Service Engineer

2 months ago

Hawthorn, Australia GE Healthcare Full time

Job Description Summary

As a Field Service Engineer for GE Healthcare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing, maintaining and repairing electronic equipment in the Ultrasound and Patient Care Solutions modalities.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Essential Responsibilities

  • Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

  • Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

  • Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

  • Ensure timely completion of Field Modification Instructions (FMI’s).

  • Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

  • The Field Service Engineer retains ownership of the problem until it is resolved.

  • The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

  • Keep management and commercial account managers fully aware of all developments in the installed base.

  • Manage time appropriately based on job urgency, part availability, and customer expectations.

  • Continuous learning mindset with the goal of proficiency in multiple modalities.

About You

Your communication skills will be pivotal to your success, as will your problem-solving ability. You will be proud to represent GE Healthcare and be passionate about customer care. You have a natural curiosity and every interaction you have is to “seek to understand”. 

You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.


Qualifications and Experience

  • Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

  • Experience working on Ultrasound and LCS Medical Equipment is preferred

  • The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

  • Excellent verbal and written communication skills in local language as well as good  command of English

  • Ability to synthesize complex issues and communicate in simple messages

  • Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

  • Excellent organizational and time management skills

  • The ability to travel across the Pacific Islands and NZ if required

  • Compliance with vaccination mandates is mandatory

  • A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  • Flexible working options and flexible hours

  • Competitive salary

  • 5 weeks leave (ask about "take 5")

  • Generous leave & family policies

  • Long term career opportunities (locally and globally)

  • Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits

Women and indigenous candidates are strongly encouraged to apply. Please notethat to be considered for this position you must have unrestricted working rightsfor Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information

Relocation Assistance Provided: No

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