Branch Manager
3 weeks ago
The Branch Manager will lead a high-performing team of customer-facing professionals to deliver exceptional service and drive business growth in the region. This role requires a strong leader who can coach and motivate a team to achieve customer acquisition, service, and retention goals.
Key Responsibilities- Achieve customer acquisition, service, and retention goals for product lines and customer segments within the branch.
- Demonstrate a digital mindset to educate customers and bring them on a journey to interact with new and digital ways.
- Recruit, develop, and retain an engaged and skilled workforce, supported by quality development planning and effective FTE management.
- Lead, train, coach, and motivate the branch frontline team to support a culture of customer centricity, credit quality, processing efficiencies, and high performance-edge.
- Design, implement, and monitor an effective business plan agreed with the Regional Manager to grow and improve regional profitability.
- Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.
- Manage the region to meet audit, quality, and compliance objectives with corporate policies and procedures, including employee compliance and data quality standards.
Suncorp Bank is a proud part of the ANZ Group, offering a range of benefits and support resources to help you create a healthy work-life balance. We provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
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