Client Engagement Manager

6 days ago

Brisbane, Queensland, Australia beBeeStrategic Full time $150,000 - $180,000

Job Overview

We are seeking a dynamic leader to join our team in managing client engagement, overseeing delivery excellence, and driving outcomes that align with client objectives.

This role will involve leading cross-functional teams, ensuring the successful delivery of services and solutions, while cultivating strong relationships with senior stakeholders.

Main Responsibilities
  • Act as the principal liaison between the government department and our organisation.
  • Lead the delivery of complex programmes and services, ensuring alignment with client expectations, policy objectives, and compliance standards.
  • Develop and maintain strong strategic relationships with senior government stakeholders, anticipating needs and proactively identifying opportunities to add value.
  • Oversee delivery teams, ensuring high performance, client satisfaction, and operational excellence across all engagements.
  • Provide governance, reporting, and assurance to internal and external stakeholders on progress, risks, and issues.
  • Support business development by identifying areas for growth and contributing to proposals, presentations, and strategic planning.
  • Foster a culture of collaboration, innovation, and continuous improvement within delivery teams.

Requirements
  • Proven experience in client delivery or account leadership roles within government or public sector-facing organisations.
  • Deep understanding of government operations, procurement processes, and regulatory frameworks.
  • Exceptional stakeholder engagement and relationship building skills, with a track record of working with senior decision makers.
  • Strong commercial acumen and strategic thinking, with a focus on value creation and outcomes.
  • Excellent communication, negotiation, and problem solving skills.
  • Resilient, adaptable, and able to operate in fast-paced, politically sensitive environments.

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