Staff Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Claro Aged Care and Disability Services Full time
Work with Us

We are a leading provider of aged care and disability services, dedicated to empowering individuals to live fulfilling lives.

In this role, you will play a critical part in our mission by ensuring the delivery of high-quality customer care solutions to our clients.

Job Summary:

The Staff Operations Coordinator is responsible for building and maintaining positive relationships with support workers, managing employee and client availability, and ensuring data integrity.

This is a unique opportunity to work in a rewarding sector, making a real difference in people's lives.

About the Role

Key Responsibilities:

  • Rostering and Scheduling: Develop and maintain effective rosters that meet the needs of our business and clients, while delivering exceptional customer service.
  • Employee and Client Management: Manage ad hoc changes to employee or client availability, including leave and changes to work patterns.
  • Data Integrity: Maintain accurate records and ensure data integrity.
  • Reporting: Create and interpret reports to forecast resourcing requirements and opportunities.
  • Communication: Engage with internal and external stakeholders, providing excellent communication and engagement.
About You

To be successful in this role, you will have:

  • Experience: Rostering, scheduling, and working with Support Workers/Customers in Aged Care or Disability services.
  • Awareness: Knowledge of aged care and disability service provision sector.
  • Autonomy and Initiative: Ability to work with autonomy and use initiative.
  • Organisational Skills: Highly developed organisational skills, ability to maintain attention to detail whilst multi-tasking.
  • Computer Literacy: High level of computer literacy with extensive experience in Microsoft Office and electronic data management systems.
  • Communication Skills: Excellent verbal and written communication skills, particularly in dealing with sensitive information and urgent timeframes.

Requirements:

  • NDIS Worker Screening Check: Current NDIS Worker Screening Check.
  • National Police Certificate: National Police Certificate (within the last 12 months).
  • Right to Work: Right to work evidence.
What We Offer

We offer a range of benefits, including:

  • Opportunity to Make a Difference: Opportunity to work in a rewarding sector, making a real difference in people's lives.
  • Friendly Team Environment: Friendly team environment with a great community care spirit.
  • Flexible Work Arrangements: Flexible work arrangements to suit your needs.

With a salary of around $60,000 - $80,000 per annum, depending on experience, we encourage you to apply today if you're passionate about making a difference in the lives of others.

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