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Service Excellence Leader
3 weeks ago
Our organization seeks a seasoned professional to oversee the technical aspects of our services, ensuring seamless operations and top-notch results. As a key member of our team, you will be responsible for managing and coordinating technical activities, fostering collaboration among stakeholders, and driving innovation through process improvements.
Key Responsibilities:
- Develop and maintain training content, assessments, and hands-on modules aligned with global standards; travel internationally for OEM training.
- Provide in-field technical support, mentoring, and diagnostics assistance to technicians and Aftersales Managers across the dealer network.
- Monitor and analyze technical trends using FPRS, resolving recurring issues and supporting product rectification and reporting.
- Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
