Drive Customer Experience Initiatives

2 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $110,000 - $140,000
Customer Experience Analyst, Job Overview: As a key member of our team, you will be responsible for driving customer experience initiatives and designing experiments to enhance the end-to-end customer journey. Key Responsibilities
  • Lead CX programs by planning, coordinating and executing customer experience initiatives.
  • Identify opportunities for improvement by working with stakeholders to diagnose root causes of challenges affecting customer experience.
  • Analyze data to inform solutions by confidently querying and interpreting data to drive evidence-based improvements.
  • Communicate clearly with stakeholders by articulating recommendations, trade-offs and implications of customer experience initiatives.
Requirements

The ideal candidate will have consulting or in-house strategy/data analytics experience, advanced analytics skills or SQL proficiency, strong communication and stakeholder management skills, comfort with ambiguity and vague problem solving, curiosity, a growth mindset and willingness to learn in a fast-paced environment.

Benefits

This role offers the opportunity to work on a wide range of customer experience initiatives and to develop your skills and expertise in a dynamic and supportive team environment.

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