Frontline Support Specialist

2 weeks ago

Oran Park, New South Wales, Australia Challenge Community Services Full time
About the Role:

Challenge Community Services is seeking a dedicated and experienced professional to join our Disability Services division as a Frontline Support Specialist. This pivotal role is perfect for a passionate individual who excels in providing high-quality, person-centred support, particularly to clients with complex and multiple support requirements.

Key Responsibilities:
  • Provide tailored support for clients with complex needs, working with teams to develop care plans and manage health, behavioural, and crisis scenarios.
  • Implement and manage behaviour strategies, de-escalate concerns, and ensure safety during emergencies.
  • Lead and mentor staff, offering guidance and fostering a high-performing team culture.
  • Build strong relationships with clients and support networks, ensuring services align with individual goals and promote inclusion.
  • Advocate for client rights, maintain accurate records, and ensure NDIS compliance.
  • Pursue ongoing learning, mentor future leaders, and demonstrate leadership aligned with organisational values.
About You:

We are looking for a professional with:

  • Proven experience in high-intensity, person-centred disability support.
  • Strong interpersonal and communication skills.
  • Ability to model best practices in active support and mentor others.
  • Commitment to continuous professional development.
  • Ability to work independently and collaboratively.
  • Certificate III or IV in Disability Support or equivalent.
Requirements:
  • Understanding of National Disability Insurance Agency (NDIA) processes.
  • Current Australian Driver's Licence.
  • Current NSW Working with Children's Check.
  • NDIS Worker Screening Check.
  • Current Police Check.
  • Current First Aid Certificate.
  • COVID-19 vaccination certificate.
Why Join Us?

Challenge Community Services offers:

  • Career growth opportunities.
  • Meaningful work that makes a significant impact in the lives of individuals with disabilities and their support networks.
  • A supportive environment that values your expertise and contributions.
  • Salary packaging options and entertainment/meal card (if eligible).
  • Celebrate You: Take a day off on your birthday.

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