Senior Lending Expert

3 weeks ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About RACQ

RACQ is a forward-thinking organisation dedicated to delivering better, smarter solutions for Queenslanders. We're committed to fostering a diverse and inclusive workplace that creates better outcomes for our employees and members.

Job Overview

We're seeking a highly organised, detail-oriented Professional with strong problem-solving skills and a compliance-driven approach to join our team as a Personal Lending Consultant. As a key member of our lending team, you'll play a crucial role in engaging with members and prospective members, converting lending leads into funded loans while maintaining an active pipeline.

Key Responsibilities
  • Lending Operations: Assess and validate loan applications using a risk-based approach, ensuring compliance with RACQ Bank's lending products, policies, and procedures to maintain high-quality submissions.
  • Member Relationships: Manage member relationships by providing clear, timely communication and exceptional service throughout the lending process.
  • Pipeline Management: Build and maintain an active lending pipeline, ensuring end-to-end resolution of applications while adhering to service level agreements and quality standards.
  • Continuous Learning: Continuously develop knowledge of RACQ lending products, systems, and processes to deliver accurate information and ensure compliance with credit guidelines.
Requirements

To succeed in this role, you'll need:

  • Proven Experience: Proven experience in a customer-facing role, ideally within banking, finance, or a similar regulated industry.
  • Critical Thinking: Proven ability to interpret and analyse data, applying critical thinking to solve complex problems.
  • Organisational Skills: Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.
  • Exceptional Service: Demonstrated attention to detail and accuracy in both written and verbal communication, ensuring high-quality service and compliance.
What We Offer

We're proud to offer a range of benefits that will enrich your work life, including:

  • Financial Benefits: Competitive salary of $32.57/hour + super.
  • Flexible Working: A range of flexible working and leave options to support your work-life balance.
  • Wellbeing Initiatives: Discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations and a free and confidential Employee Assistance Program (EAP).
  • Development Opportunities: In-house development programs and access to an extensive digital learning platform.


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