Loyalty Program Manager for Pacific Markets
4 weeks ago
Job Overview
This role is responsible for managing the implementation of Accor's loyalty programs across the Pacific region, focusing on member growth, retention, satisfaction, and performance. The position ensures commercial objectives are met through collaboration with business units and serves as the main liaison for program execution.
Main Responsibilities
- Develop and oversee loyalty member offers and marketing strategies
- Create and deliver loyalty programs, manage budgets, and support hotel teams
- Align global strategies with regional requirements, handle external partnerships, and lead strategic initiatives
- Contribute content to accorplus.com and develop loyalty ambassadors in hotels
- Stay up-to-date with industry trends and best practices
Loyalty Strategy & Performance
- Oversee the overall performance of key loyalty metrics, ensuring alignment with Pacific and global strategies
- Collaborate with analysts to implement and regularly provide hotels with reports on key metrics
- Partner with Pacific Commercial teams to achieve the objectives of ALL – Accor Live Limitless and Meeting Planner program
Loyalty Operations & Standard Operating Procedures
- Serve as the expert on all loyalty front and back office systems to enhance program execution and member experience
- Create SOPs and processes to ensure hotels comply with loyalty program benefits
- Supervise hotel operations and training to communicate member updates and embed loyalty in New Hotel Opening and De-flag processes
Hotel Engagement & Training
- Develop and implement loyalty training programs and best practices for consistent delivery and staff knowledge
- Communicate program updates and provide regular presentations on loyalty initiatives to hotel management
- Support and train Loyalty ALL Stars, Ambassadors, and Meeting Planner leads to drive performance
Management of Loyalty Training and Audit Plan for the Pacific
- Provide training on compliance and updates for ALL loyalty programs, including ALL - Accor Live Limitless and Accor Plus
- Assist hotel teams in member recruitment with tools to motivate and track performance, while distributing updated training materials
- Partner with Operations and Guest Experience leaders to enhance loyalty culture and conduct Loyalty Member Experience Audits
Member Engagement & Experience
- Manage supplier sourcing and materials for the ALL Priority Welcome Check-in, and support Elite Experiences to enhance member engagement
- Oversee in-hotel member experiences, providing support to improve member satisfaction through training and auditing
Qualifications
- Experience managing multi-test cell acquisition and loyalty activation/retention campaigns
- Strong background in loyalty and acquisition marketing
- Proficient in Microsoft Office, particularly PowerPoint and advanced Excel
- Skilled in reporting and ad-hoc analysis tools; experience with Cognos is a plus
- Knowledgeable in website content management systems and analytics (e.g., Google Analytics)
- Degree or diploma in Business Marketing with 8 years of experience in hotel marketing or loyalty program management
Additional Information
Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.
-
Loyalty Program Manager, Pacific Region
4 weeks ago
Sydney, New South Wales, Australia Accor Full timeLoyalty Strategy & PerformanceOversee the overall performance of key loyalty metrics, ensuring alignment with Pacific and global strategies.Collaborate with analysts to implement and regularly provide hotels with reports on key metrics.Partner with the Pacific Commercial teams to achieve the objectives of ALL – Accor Live Limitless and Meeting Planner...
-
Sydney, New South Wales, Australia AccorCorpo Full timeLoyalty Operations Delivery Manager for PacificThis role focuses on implementing Accor Loyalty programs across the Pacific, emphasizing member growth, retention, satisfaction, and performance. The position ensures commercial objectives are met through collaboration with business units and serves as the main liaison for program execution.Key...
-
Loyalty Operations Delivery Manager, Pacific
4 weeks ago
Sydney, New South Wales, Australia AccorCorpo Full timeLoyalty Strategy & PerformanceThis role oversees the implementation of Accor Loyalty programs across the Pacific, focusing on member growth, retention, satisfaction, and performance. It ensures commercial objectives are met through collaboration with business units and acts as the main liaison for program execution.Loyalty Operations & Standard Operating...
-
Loyalty Operations Delivery Manager, Pacific
4 weeks ago
Sydney, New South Wales, Australia Accor Full timeJob SummaryThis role is responsible for managing the implementation of Accor Loyalty programs across the Pacific, focusing on member growth, retention, satisfaction, and performance. The ideal candidate will have a strong background in loyalty and acquisition marketing, with experience managing multi-test cell acquisition and loyalty activation/retention...
-
Loyalty Operations Manager for Pacific Region
3 weeks ago
Sydney, New South Wales, Australia Accor Full timeJob Description: We are seeking a highly skilled Loyalty Operations Delivery Manager to join our team in the Pacific region. This role will be responsible for managing the implementation of Accor Loyalty programs across the Pacific, focusing on member growth, retention, satisfaction, and performance.Loyalty Strategy & Performance: The successful candidate...
-
Program Director
1 day ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeJob Overview">This role offers a unique opportunity to lead our loyalty and retention marketing efforts, driving engagement with our members and delivering exceptional experiences.">About the Role">We are seeking an experienced Program Director to oversee our loyalty program, responsible for developing and executing strategies to increase member loyalty and...
-
Loyalty Program Strategist
1 month ago
Sydney, New South Wales, Australia Dymocks Full timeA new opportunity has opened for a Loyalty Program Strategist to drive the growth and success of our Booklover Plus subscription program.This role offers you the opportunity to play a central role responsible for the operations of our loyalty program, supporting the broader loyalty operations.Key Responsibilities:Booklover Plus ProgramUnderstand customers...
-
Business Development Manager
7 days ago
Sydney, New South Wales, Australia Accor Full timeJob Description:This role supports Key Account Managers in driving performance across Travel Management Companies (TMC) and Leisure segments in the Pacific, leading sales, marketing, and distribution initiatives. The position develops engagement strategies, leads B2B digital marketing efforts, manages RFP processes, and collaborates with regional and global...
-
Pacific Region Sponsorships Marketing Lead
4 weeks ago
Sydney, New South Wales, Australia Accor Full timeJob Title: Pacific Region Sponsorships Marketing LeadCompany Description: Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands,...
-
Sydney, New South Wales, Australia Accor Full timeAbout the RoleAccor, a leading hospitality company with over 5,000 hotels globally, seeks a highly skilled Senior Business Development Manager to drive performance in the Pacific markets. As a key member of our team, you will lead sales, marketing, and distribution initiatives, developing engagement strategies and collaborating with regional and global teams...
-
Program Director
7 days ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeJob OverviewWe are seeking a highly skilled and experienced Program Director to lead our Sydney-based loyalty program. The successful candidate will be responsible for overseeing the development and implementation of strategies to drive engagement and retention within the program.About Our BenefitsFully flexible working arrangements to suit your needsA...
-
Strategic Loyalty Marketing Lead
7 days ago
Sydney, New South Wales, Australia IAG Full timeJob Description:As a key member of the IAG team, you will play a pivotal role in driving growth and retention through the development and execution of comprehensive marketing strategies. Your expertise in product marketing, preferably in a loyalty or financial services industry, will be instrumental in creating engaging campaigns that drive customer...
-
Sydney, New South Wales, Australia DTC Job Full timeWe are seeking a highly skilled Customer Retention and Loyalty Program Manager to join our Direct-to-Consumer (DTC) team at DTC Job. This is a part-time, freelance opportunity with 20 hours of work per week in the CET timezone.The ideal candidate will have a proven track record of driving customer retention and loyalty in e-commerce and subscription-based...
-
Sydney, New South Wales, Australia Accor Full time**Company Overview**Accor is a world leader in the hotel industry, present in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. The group's diverse portfolio includes luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences,...
-
TMC Account Director, Pacific
1 week ago
Sydney, New South Wales, Australia Accor Full timeAccor is a global hospitality leader with an extensive portfolio of brands and over 5,000 hotels across the globe. With a strong presence in 110 countries, the company offers a diverse range of properties from luxury to economy, along with exclusive lifestyle concepts and co-working spaces.This role supports Key Account Managers in driving business growth...
-
C# Strategy Developer
2 weeks ago
Sydney, New South Wales, Australia Susquehanna Pacific Full timeAbout Susquehanna PacificWe are a global quantitative trading firm founded on game theory and probabilistic thinking. Our relentless problem solvers drive winning results through our core disciplines: Trading, Technology, and Quantitative Research.Our presence in the market is broad, with trading desks specializing in unique asset classes. We handle millions...
-
Account Development Manager
2 weeks ago
Sydney, New South Wales, Australia Accor Full time**About Accor**Accor is a global hospitality leader with over 5,000 hotels and resorts in more than 110 countries. Our diverse portfolio includes luxury, midscale, and economy brands that cater to different traveler needs.**Job Summary**We are seeking an experienced Account Development Manager to drive sales and revenue growth across the TMC and Leisure...
-
Marketing Manager, Asia Pacific Post
3 weeks ago
Sydney, New South Wales, Australia PSI Full timeJob Title: Marketing Manager, Asia PacificThe Marketing Manager, Asia Pacific, will play a pivotal role in driving the marketing vision and strategy for PSI CRO in the Asia Pacific region. This dynamic role will involve championing the brand through various marketing channels, including digital, traditional, and experiential efforts. The successful candidate...
-
Senior Sales Development Manager
6 days ago
Sydney, New South Wales, Australia Accor Full timeJob Title: Senior Sales Development Manager - Pacific RegionSalary Range: $120,000 - $150,000 per annumAbout the CompanyAccor is a world leader in the hotel industry with over 5,000 hotels and 10,000 restaurants and bars across 110 countries.We offer a diverse range of brands, from luxury to economic offers, as well as exclusive lifestyle concepts, venues...
-
Sydney, New South Wales, Australia Accor Full timeDrive Sales Growth with Accor in the PacificAbout Us:Accor is a leading hospitality group operating in 110 countries worldwide. Our diverse portfolio includes luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants, bars, private residences, shared accommodation,...