Exceptional Customer Service Specialist

2 days ago

Roma, Australia beBeeCustomer Full time $85,000 - $135,000

About the Role

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  • We are looking for a professional to provide exceptional customer service and sales support in a banking environment.">
  • This role involves interacting with customers face-to-face and via phone, answering queries and resolving issues related to everyday banking.">
  • The ideal candidate will possess excellent communication skills, be able to build trust with customers, and have a strong focus on delivering high-quality results.">
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Key Responsibilities:

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  • Deliver outstanding customer service and support through face-to-face interactions and telephone calls.">
  • Provide accurate and timely information on everyday banking services and processes.">
  • Demonstrate strong interpersonal skills, listen actively, and ask questions to exceed customer expectations.">
  • Work collaboratively as part of a team to achieve shared goals and objectives.">
  • Maintain compliance with internal policies and external requirements, including regulatory guidelines.">
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Requirements for Success:

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  • Prior experience in delivering exceptional customer experiences.">
  • Ability to utilize customer and commercial acumen to enhance overall performance metrics.">
  • Effective written and verbal communication skills, as well as strong interpersonal abilities.">
  • Willingness to work collaboratively as part of a supportive team.">
  • Commitment to ongoing learning and development opportunities.">
  • Proficiency in computer literacy and navigation skills.">
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About Suncorp Bank:

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Suncorp Bank is a leading financial institution providing financial wellbeing services to millions of customers. We offer a range of benefits and resources to support employees in achieving a healthy work-life balance.

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Our team members enjoy opportunities for growth and development within Suncorp Bank and across the ANZ Group divisions. We welcome applications from all candidates and invite individuals to discuss any adjustments required to our recruitment process or the role itself.

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