Expert Customer Service Professional
1 week ago
We are seeking a professional to provide outstanding customer service, supporting customers through face-to-face interactions and inbound & outbound calls.
Key Responsibilities- Deliver exceptional customer satisfaction by resolving issues promptly and efficiently.
- Provide timely and accurate information on banking enquiries and account processes via telephone and/or online channels.
- Demonstrate the ability to listen actively, build trust, and ask the right questions to exceed customer expectations.
- Contribute to a team culture that prioritizes customer-centricity, risk management, and performance excellence.
- Ensure compliance with regulatory requirements and internal policies, including data privacy and financial regulations.
- Proven experience in delivering high-quality customer experiences.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work effectively as a team member and contribute to a positive team culture.
- Commitment to ongoing self-development and learning opportunities.
- Proficiency in computer software and navigation tools.
This role offers an excellent opportunity for a customer-focused individual to thrive in a dynamic environment. If you are passionate about delivering exceptional customer service, we encourage you to apply.
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