Customer Service Expert

1 week ago

Roma, Australia beBeeCustomer Full time $80,000 - $101,350
About the Role

Suncorp Bank prioritizes exceptional growth opportunities within a culture of purpose and belonging. As part of the ANZ Group, successful candidates will be directed to ANZ systems and receive correspondence from ANZ throughout the recruitment process.


Your Key Responsibilities:
  • Deliver customer-focused service to drive satisfaction and first-call resolution.
  • Provide timely information on everyday banking enquiries, account openings, and processes via phone or online channels.
  • Listen, build trust, and ask questions to exceed customer expectations and improve outcomes, leading to strong Net Promoter Score (NPS) results.
  • Contribute to a team culture that balances people, customer, risk, and performance.
  • Maintain compliance with internal policies, procedures, and external requirements, including legislative standards.

Your Essential Strengths:
  • Delivery of high-quality customer experiences.
  • Customer and commercial acumen to enhance overall performance.
  • Effective interpersonal and communication skills.
  • Teamwork and collaboration.
  • A commitment to self-development and a willingness to increase capabilities in the role.
  • Computer literacy and navigation skills.

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