Customer Service Expert

2 weeks ago

Roma, Australia beBeeCustomerFocused Full time $72,000 - $96,000
About This Role

This is an opportunity to deliver exceptional customer service and sales support to customers via face-to-face interaction and inbound/outbound calls.

Your key responsibilities include:

  • Providing customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Delivering timely and accurate information on banking enquiries, account openings, and processes via telephone and/or online channels.
  • Demonstrating the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes.
  • Contributing to a team culture that is balanced across people, customer, risk, and performance.

You will work in a collaborative environment with a supportive team, ensuring compliance with internal policies and procedures, as well as external requirements such as legislative regulations.

What We Are Looking For

We are seeking a highly motivated and customer-focused individual who possesses:

  • Experience in delivering high-quality customer experiences.
  • Ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written and verbal).

If you have a growth mindset and are committed to self-development, we would love to hear from you. We offer a range of benefits including professional development opportunities, flexible working arrangements, and a supportive team environment.

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