Customer Service Management Role

23 hours ago

Sydney, New South Wales, Australia beBeeCareers Full time $100,000 - $120,000

Healthcare Service Manager Position

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This position focuses on providing empathetic, professional support to patients, caregivers, and healthcare professionals across national healthcare accounts.

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Key Responsibilities Include:

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  • Delivering high-quality service by responding to customer inquiries and resolving issues in a timely manner.">
  • Managing complex or escalated service issues with urgency and care; ensuring appropriate escalation pathways are followed when required.">
  • Building and maintaining knowledge of nutrition products to empower the team to confidently assist with enquiries and product recommendations.">
  • Utilizing SAP systems to oversee customer management, order tracking, and ensure compliance with documentation standards.">
  • Ensuring accurate, compliant records in alignment with Good Documentation Practice and healthcare regulations.">
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Requirements for Success

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To be successful in this role, you will need:

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  • Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.">
  • Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.">
  • High-level computer literacy, including Microsoft Office.">
  • Proven leadership in customer service within healthcare or logistics.">
  • Detail-oriented with oversight of accurate order processing and documentation.">
  • Committed to continuous learning and coaching product knowledge in the team.">
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What We Offer

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At our organization, we prioritize creating a diverse, inclusive, and authentic workplace. We believe in empowering our team members to grow and develop their skills, while fostering a culture of collaboration and respect.

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We offer competitive compensation packages, opportunities for career advancement, and a comprehensive benefits program that includes medical, dental, and vision coverage.

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Join us in making a positive impact on the lives of our customers and communities.

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About Us

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Our organization is committed to delivering exceptional service and quality solutions to our customers. We strive to create long-term relationships built on trust, integrity, and mutual respect.

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We are dedicated to fostering a culture of innovation, creativity, and continuous improvement, where our employees feel valued, supported, and empowered to achieve their goals.

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