Leadership Role for Customer Service Team Management

3 days ago

Sydney, New South Wales, Australia beBeeCustomerCare Full time $100,000 - $140,000

**Job Overview**

The Customer Service Team Lead plays a pivotal role in the customer service team, overseeing workflow management and team performance. They will provide daily guidance on handling customer service queries, manage team schedules, leave planning, and resource coverage.

As a Team Leader, you will handle escalated queries, support service delivery excellence, coach and support team members through regular feedback and performance reviews, onboard and train new hires, identify development opportunities, celebrate team and individual successes, and foster a positive team culture through open communication and leading by example.

The ideal candidate will have experience managing direct reports, leading project teams, or mentoring junior team members, with a proven track record of identifying inefficiencies in customer care workflows and streamlining operations to improve the overall customer experience.

  • Leadership Role: Customer Service Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $57,000 - $80,000

    Opportunity SummaryThis is an exciting opportunity to join a dynamic team as a Customer Service Manager. As a key member, you will play a vital role in delivering exceptional customer experiences and providing support on a day-to-day basis.Key ResponsibilitiesEngage and delight customers through everyday interactions.Ensure safety protocols are followed for...

  • Customer Service Leadership Role

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $85,000

    Job Title: Assistant Customer Service ManagerAbout the Role:We are seeking an enthusiastic and dedicated individual to join our team as a Assistant Customer Service Manager. As a key member of our store leadership pathway, you will have the opportunity to develop your leadership skills and contribute to delivering exceptional customer experiences.In this...

  • Customer Service Leadership Role

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    About Our TeamWe're looking for a seasoned professional to join our customer service team as a leader.This is an exceptional opportunity for someone who thrives in a fast-paced environment, prioritizing seamless customer interactions and driving business growth.Key Responsibilities:Lead a high-performing team to ensure timely and effective issue...

  • Customer Service Team Leader

    1 day ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time

    About the OpportunityThe Leisure Travel Customer Service Team Leader provides leadership of the Travel Customer Service Team overseeing policy sales, amendments, cancellations and general enquiries which can include new claim registrations and emergency enquiries.The role requires the leadership of customer experience, insights, quality and continuous...

  • Customer Service Team Leader

    1 day ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time

    About the OpportunityThe Leisure Travel Customer Service Team Leader provides leadership of the Travel Customer Service Team overseeing policy sales, amendments, cancellations and general enquiries which can include new claim registrations and emergency enquiries.The role requires the leadership of customer experience, insights, quality and continuous...

  • Customer Success Leadership Role

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $140,000 - $170,000

    Customer Success Leadership RoleAbout the Position:We are seeking an experienced Customer Success Senior Manager to empower customers across Australia and New Zealand, driving meaningful outcomes through proactive engagement and expert guidance.You will build strong relationships with clients, leveraging your expertise to deliver tailored solutions that...

  • Leadership Roles: Customer Experience Manager

    2 hours ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $74,240 - $85,800

    Customer Experience Manager Job OpportunityAs a seasoned leader, you will be responsible for guiding our crew members in delivering exceptional customer service and driving business growth.Our ideal candidate is a results-driven individual with a passion for leading teams and creating memorable experiences for our guests.Key Responsibilities:Lead and...

  • Service Delivery Leadership Role

    1 day ago

    Sydney, New South Wales, Australia beBeeDelivery Full time $100,000 - $160,000

    Lead Service Delivery ProfessionalWe are seeking an experienced professional to lead our service delivery team, focusing on strategy development and process improvement initiatives.Key Responsibilities:Develop and implement service delivery strategies to drive customer retention and satisfactionLead the service delivery team, providing guidance and...

  • Student Services Leadership Role

    3 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $118,320

    Leadership Position in Student ServicesWe are seeking a dedicated Student Services Officer Team Leader to join our team. The ideal candidate will have previous experience in leading teams and managing administrative operations.The successful candidate will be responsible for coordinating onboarding, training, and ongoing development for student services...

  • Student Services Leadership Role

    5 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

    Leadership Position in Student ServicesThis is a senior leadership role responsible for strategic leadership, management, and continuous improvement of the Student Services domain.