IT Service Desk Analyst
5 hours ago
Capricorn Society is a Member-based financial services organisation that exists to improve the lives of its Members across Australia and New Zealand. With a strong focus on supporting Members in building stronger automotive businesses, Capricorn provides a range of products and services, including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards, and more.
Role PurposeWe are seeking a skilled IT Service Desk Analyst to join our technology team to provide support across all aspects of our IT service desk and infrastructure. This role will provide operational support and be a first responder for Service Desk escalations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a dedication to delivering exceptional customer service.
Key Responsibilities- Create and maintain documentation for common IT procedures, troubleshooting steps, and best practices.
- Contribute to the development of the internal knowledge base, empowering Service Desk agents to handle common issues.
- Identify opportunities for process improvements and efficiency enhancements within the IT support workflow.
- Stay up-to-date with the latest industry trends and technologies to provide innovative solutions.
- Sound communication skills, with the ability to effectively manage face-to-face and remote stakeholders.
- Experience in managing Microsoft environments, including Active Directory, Office 365, and Azure AD.
- Analytical and structured approach to problem-solving and ability to work independently.
- At least 2 years of experience in a similar role.
Capricorn is committed to providing a diverse and inclusive workplace, offering flexibility, paid parental leave, a fun environment, and work perks that our employees actually use. If you think you have the skills and experience to succeed in this role, please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. For further information, support with your application, and detail on Capricorn, please visit our website.
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