ICT Service Delivery Manager

3 weeks ago


Brisbane, Queensland, Australia CPL Full time
ICT Service Delivery Manager

CPL is seeking an experienced ICT Service Delivery Manager to lead our team and deliver exceptional technology solutions.

About the Role

This is a key leadership position responsible for managing a team of 7 ICT Service Technicians to deliver first-class support to the wider business.

Key Responsibilities
  • Lead a high-performing team of ICT Service Technicians to deliver exceptional support to the business.
  • Develop and implement strategies to improve service desk efficiency and effectiveness.
  • Manage and maintain accurate equipment records and ensure strong relationships with suppliers.
  • Provide regular updates on service performance and contribute to cross-functional projects.
What We Offer
  • Flexible work options to balance productivity and personal life.
  • Opportunities for professional development and career growth.
  • Generous leave benefits and comprehensive paid parental leave.
  • Access to free and confidential counselling services.
  • A supportive and inclusive work environment.
Requirements
  • Minimum 3 years' experience in supporting large organisations and running high-performing teams.
  • Strong leadership and communication skills.
  • Ability to develop and implement strategies to improve service desk efficiency and effectiveness.
  • Experience with asset management and vendor coordination.

CPL is committed to providing a workplace that fosters a culture of respect, understanding, and inclusion.



  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    ICT Service Delivery ManagerCPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're seeking an experienced ICT Service Delivery Manager to join our team and help us deliver exceptional technology solutions.About the RoleAs an ICT Service Delivery Manager, you will lead a settled and enthusiastic team of 7...

  • Senior ICT Consultant

    2 weeks ago


    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a leading Australian-owned company specializing in delivering strategic ICT advice, systems integration, and technical support services to the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located in Brisbane, Perth, and Sydney.We are currently seeking experienced and...

  • Senior ICT Consultant

    2 weeks ago


    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a leading Australian-owned company specialising in delivering strategic ICT advice and technical support services to the mining and resource industry. With a proud record of delivery since 2003, we have a national footprint with offices located in Brisbane, Perth, and Sydney.We are currently seeking experienced ICT Consultants with a...

  • Senior ICT Consultant

    2 weeks ago


    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is an Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services into the mining and resource industry.With a proud record of delivery since 2003, we have a national footprint with offices located in key locations.As a result of our organic growth, we are currently seeking...

  • Senior ICT Consultant

    4 weeks ago


    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a leading Australian-owned company specialising in delivering strategic ICT advice, systems integration, and technical support services to the mining and resource industry.Job OpportunityWe are currently seeking experienced and committed ICT Consultants with a CCIE/CCNP qualification to work in our project teams in Brisbane on a diverse...

  • Senior ICT Consultant

    3 weeks ago


    Brisbane, Queensland, Australia Titan ICT Full time

    About UsTitan ICT is a leading Australian-owned company that specializes in delivering strategic ICT advice, systems integration, and technical support services to the mining and resource industry.Job OpportunityWe are currently seeking experienced and committed ICT Consultants with a CCIE/CCNP qualification to work in our project teams in Brisbane on a...


  • Brisbane, Queensland, Australia University of Southern Queensland Full time

    Job OverviewWe are seeking a dynamic Service Delivery Manager to lead our ICT contact centre at UniSQ, Australia's leading regional University. As a key member of our ICT team, you will be responsible for ensuring the seamless delivery of ICT incident response, customer contact, and ICT service delivery engagement across all UniSQ campuses.About the RoleThis...


  • Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleThe Queensland Fire Department is seeking a highly skilled and experienced ICT Service Centre Manager to join our team. As a key member of our Service Management team, you will be responsible for managing the effective change and release process for new capability and providing coordination and management of major incidents and problems.Key...


  • Brisbane, Queensland, Australia University of Southern Queensland Full time

    About the RoleWe are seeking a proactive, results-driven ICT leader to join our team as a Proactive Services Manager at the University of Southern Queensland.The successful candidate will have a strong background in managing large-scale ICT projects, a strategic mindset, and a passion for improving systems and services.As a key member of our ICT team, you...


  • Brisbane, Queensland, Australia University of Southern Queensland Full time

    About the RoleThis is an exciting opportunity to lead the ICT support services team at the University of Southern Queensland. As Incident Response Lead, you will be responsible for ensuring the smooth operation of the university's IT systems and services.Key ResponsibilitiesDevelop and implement incident response processes to minimize the impact of IT...


  • Brisbane, Queensland, Australia Hudson Full time

    Job Title: ICT Change Management SpecialistWe are seeking an experienced ICT Change Management Specialist to join our team at Hudson Australia. As a key member of our Service Modernisation Program, you will be responsible for coordinating and delivering change management planning, initiatives, and projects in a complex environment.Key Responsibilities:Liaise...

  • Project Manager

    4 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Project Manager - ICT TransformationTalent International is seeking an experienced Project Manager to lead high-impact ICT projects in a dynamic and adaptable work environment. As a key member of our client's Information and Technologies branch, you will be responsible for delivering transformative projects that exceed stakeholder expectations.Key...

  • Senior RF Engineer

    2 months ago


    Brisbane, Queensland, Australia Titan Ict Full time

    About UsTitan ICT is a leading Australian-owned company specializing in strategic ICT advice, systems integration, and technical support services. With a proud record of delivery since 2003, we have a national footprint with offices located in Brisbane, Perth, and Sydney.About the RoleThis is a critical position within our organization and engineering team,...


  • Brisbane, Queensland, Australia Hudson Full time

    Job Title: ICT Change Management SpecialistWe are seeking an experienced ICT Change Management Specialist to join our team at Hudson Australia. As a key member of our team, you will be responsible for coordinating and delivering change management planning, initiatives, and projects in a complex environment.About the RoleThe ICT Change Management Specialist...

  • Senior ICT Strategist

    1 month ago


    Brisbane, Queensland, Australia Hudson Full time

    Senior ICT SpecialistLead and manage complex technology projects, collaborating with key stakeholders to deliver high-impact ICT services. Provide expert guidance on ICT trends, implement best practices, and resolve technical challenges to ensure seamless service delivery.Key Responsibilities:Lead and manage complex ICT projectsProvide expert strategic...

  • Project Manager

    1 month ago


    Brisbane, Queensland, Australia Talent International Full time

    Project Manager - ICT TransformationTalent International is seeking an experienced Project Manager to lead high-impact ICT projects in a State Government department based in Brisbane CBD. This is a 12-month contract with a strong possibility of extension.Position Overview:Our client's Information and Technologies branch is looking for experienced Project...

  • Senior ICT Strategist

    4 weeks ago


    Brisbane, Queensland, Australia Hudson Full time

    Senior ICT SpecialistLead and manage complex technology projects, collaborating with key stakeholders to deliver high-impact ICT services. Provide expert guidance on ICT trends, implement best practices, and resolve technical challenges to ensure seamless service delivery.Key Responsibilities:Lead and manage complex ICT projectsProvide expert guidance on ICT...

  • Project Manager

    4 weeks ago


    Brisbane, Queensland, Australia Lime Recruitment Full time

    Project Manager - ICT Enabled ProjectsLime Recruitment is currently working with a large Queensland government department to recruit a Project Manager to lead ICT enabled projects. The successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and meeting stakeholder expectations.Key...

  • Project Manager

    1 month ago


    Brisbane, Queensland, Australia Talent International Full time

    Project Manager - ICT TransformationTalent International is seeking an experienced Project Manager to lead high-impact ICT projects in a dynamic and adaptable work environment. As a key member of our client's Information and Technologies branch, you will be responsible for delivering transformative projects in complex environments using PRINCE2...

  • Project Manager

    4 weeks ago


    Brisbane, Queensland, Australia Talent International Full time

    Project Manager - ICT TransformationTalent International is seeking an experienced Project Manager to lead high-impact ICT projects in a dynamic and adaptable work environment. As a key member of our client's Information and Technologies branch, you will be responsible for delivering transformative projects in complex environments using PRINCE2...