ICT Service Delivery Manager
3 weeks ago
CPL is seeking an experienced ICT Service Delivery Manager to lead our team and deliver exceptional technology solutions.
About the RoleThis is a key leadership position responsible for managing a team of 7 ICT Service Technicians to deliver first-class support to the wider business.
Key Responsibilities- Lead a high-performing team of ICT Service Technicians to deliver exceptional support to the business.
- Develop and implement strategies to improve service desk efficiency and effectiveness.
- Manage and maintain accurate equipment records and ensure strong relationships with suppliers.
- Provide regular updates on service performance and contribute to cross-functional projects.
- Flexible work options to balance productivity and personal life.
- Opportunities for professional development and career growth.
- Generous leave benefits and comprehensive paid parental leave.
- Access to free and confidential counselling services.
- A supportive and inclusive work environment.
- Minimum 3 years' experience in supporting large organisations and running high-performing teams.
- Strong leadership and communication skills.
- Ability to develop and implement strategies to improve service desk efficiency and effectiveness.
- Experience with asset management and vendor coordination.
CPL is committed to providing a workplace that fosters a culture of respect, understanding, and inclusion.
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